Refund policy
Refund & Return Policy
Our 14-day guarantee
You have 14 days from the day you receive your order to request a return or refund.
Damaged, defective, or incorrect items
If your item arrives damaged, defective, or is not what you ordered, contact us within 14 days of delivery at Petvaza01@gmail.com with your order number and a photo of the problem. We will replace the item or refund you in full at no cost to you, including return shipping.
Other returns
If you simply change your mind, you may return the item within 14 days of delivery as long as it is unused, in its original condition, and in its original packaging. In these cases, the customer pays the return shipping cost. Original shipping charges are non-refundable.
How to start a return
- Email Petvaza01@gmail.com with your order number and the reason for the return.
- We'll reply with instructions and the return address. Please do not send anything back before you hear from us.
- Ship the item using a tracked service and keep your tracking number.
Refunds
Once we receive and inspect your return, we'll notify you by email. Approved refunds are issued to your original payment method within 5-10 business days. Your bank or card issuer may need additional time to post the credit.
Cancellations
You can cancel your order before it ships by emailing us right away. Once an order has shipped, it can no longer be canceled, but you may return it under this policy.
Non-returnable items
Items that have been used, washed, or damaged after delivery cannot be returned.
Contact
Petvaza01@gmail.com